Royal Mail

Connect Royal Mail Click & Drop and keep shipments in step with your eBay orders.

Overview

Your connection

Sync

Label and status actions

Save and sync

Things to know

Click the screen or use the arrow keys to step through.

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01Overview

Royal Mail: Open Settings and choose Royal Mail, under Listings. It only appears when Royal Mail is enabled for your workspace. It connects your Royal Mail Click & Drop account so Superlister can read your shipments and match them to your eBay orders. Connections are personal: each person connects with their own API key.

You need a connected eBay account first. Without one, you see Connect an eBay account in Settings before connecting Royal Mail.

Royal Mail connection: Switches between your connections. You can have one for each eBay account. Choose Add a connection to set up another. A connection you’ve disconnected is marked (disconnected).
Connection name: A label for the connection, up to 100 characters. It starts as Royal Mail Click & Drop.
Capture eBay account: The eBay account whose orders appear in this Click & Drop account. It can’t be changed after you connect, so add a new connection for a different account.
Click & Drop API keyRequired: The API key from your Click & Drop account. It’s stored encrypted and belongs to your own user account. Once a key is saved, the field says An encrypted key is stored. Leave it blank to keep that key, or paste a new one to replace it.

Sync every (minutes): How often to check Click & Drop, from 5 to 1440 minutes. It starts at 10.
Read the last (days): How far back each sync looks for orders, from 1 to 90 days. It starts at 30.
Sync automatically: Checks Click & Drop on the schedule above. It’s on to start with. Turn it off to pause; you can still choose Sync now.

Allow label and status actions: Off to start with. Turn it on to generate labels and mark orders as dispatched from Superlister. These actions change Click & Drop, can incur postage charges and update eBay through your existing integration, so each one asks you to confirm.

Save connection: Saves the connection and all the settings above. Nothing applies until you choose it.
Sync now: Checks Click & Drop straight away instead of waiting for the next scheduled sync. It appears once a key is saved. Save connection, Sync now and Disconnect are unavailable while the connection is busy with a sync or an action.
Sync status: Shows when the last full sync finished and when the next one is due, or Automatic sync paused. While a sync runs, you see its progress. If something went wrong, the error appears here too.
Disconnect: Asks you to confirm, then removes your encrypted API key and stops future syncs and actions. Shipments already imported and their action history stay in Superlister. Save a key again to reconnect.

Where shipments appear: Settings only manages the connection. To see shipments, generate labels or mark orders as dispatched, open Orders and choose Royal Mail. If you see that an administrator must configure credential encryption, keys can’t be saved until that’s done.