Policies & Defaults

Choose the eBay postage, returns and payment policies new Captures start with.

Overview

Before you start

Default policies

Choose a policy

How defaults are used

Click the screen or use the arrow keys to step through.

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01Overview

Policies & Defaults: Open Settings and choose Policies & Defaults, under Listings. It sets the eBay postage, returns and payment policies every new Capture starts with. The defaults are shared by the whole workspace.

Connect an eBay account: Policies come from the business policies on your eBay account, so until an account is connected you see this message instead. Choose Connect eBay Account to go to eBay Connections. Create or edit policies on eBay, then choose Sync Details on the account to bring the changes into Superlister.

There’s a default for each type of policy.

Default Policies: Open by default. Each card shows the policy in use and the date it was set, or No default policy set.
eBay AccountIf set up: Only shows when the workspace has more than one eBay account connected. It chooses which account’s policies you browse when you choose Set or Change, and starts on your default account. It doesn’t change the defaults already set.
Fulfillment: The postage policy: delivery services, costs and handling time. If the policy has been renamed in Postage Policies, you see that name.
Return: Whether and how returns are accepted.
Payment: Payment requirements.
Set or Change: Opens a window listing the available policies of that type. The button says Set while there’s no default and Change once there is.
Remove: The bin removes that default straight away, without asking. New Captures then start with no policy of that type until you set one.

Choosing Set or Change opens Select Fulfillment Policy, Select Return Policy or Select Payment Policy.

Available Policies: Lists the postage policies from the chosen eBay account, with their icons and handling time. Policies disabled in Postage Policies don’t appear. Nothing is selected when the window opens, so pick a policy even if you’re keeping the current one.
Groups: Groups set up in Postage Policies show as folders with a count of their policies. Choose one to open it, then Back or All to return.
Search postage policies: Appears once there are eight or more policies. It searches every group and shows where each match sits.
Save Policy: Available once you’ve picked a policy. It becomes the new default straight away. Cancel closes the window without changing anything.
Return and payment policies: These show as a list of cards with each policy’s name and description. Return policies also show the return period. The short code is the end of the policy’s ID, to tell apart policies with similar names.

New Captures: Every new Capture starts with these policies. You can change them for one item on its Settings tab, under Policies. Changing a default doesn’t change Captures that already exist.
Disabled postage policies: A postage policy that’s been disabled in Postage Policies can’t be a default. Disabling the current default clears it, after asking you to confirm.